Support

We value your business and want to give you the best value for your money. If you have questions or concerns, please don't hesitate to contact us.

Existing customers have access to a private ticketing system. New customers can order services online or by calling us.

Our support staff tracks issues 24-hours a day, 7 days a week. Our own tools and infrastructure constantly monitor our network and the services on your servers, guaranteeing 99.5% uptime.

Keller Technologies Support Team
October, 2005

Common Customer Activites

DNS Servers

Hosting customers will need to use the following nameservers:

ns1.kellertechnologies.com
ns2.kellertechnologies.com

Frequently Asked Questions

Answers to the most common frequently asked questions:

http://www.kellertechnologies.com/faq.php

Open a Support Ticket Online

http://support.kellertechnologies.com

Open a Support Ticket by Email

Alternatively, send us a direct email if you are having difficulties with the account system.

Email: support@kellertechnologies.com

NEW! cPanel Video Tutorials

See our video tutorials section for clips on how to perform general operations in cPanel.

New to Web Design?

See our Books page for a list of books recommended by Keller Technologies staff for beginning web designers.

If you're looking for a free program to design your web site, Keller Technologies recommends Nvu. See our Nvu Tutorial for information on using Nvu.

Keller Technologies also hosts WebDev FeedHouse, a service to the web design community displaying the latest news headlines and blog entries from major web designers and web-related companies to help keep you updated in the quickly changing world of web design.

Documentation

Email Problems
Default Address | Auto Responder
Email-Filter | Forwarding
CGI, SSI, permissions
Microsoft FrontPage
Configuring CuteFTP
Configuring WsFTP
Control Panel / Subdomains
Control Panel / Email System
Understanding DNS and Name Servers